Choosing an in-home care provider is one of the most important decisions you’ll make for a loved one. You want someone who is not only qualified and experienced, but also kind, respectful, and dependable. A strong caregiver relationship can make a world of difference in your loved one’s quality of life.
But how do you know if a provider is the right fit?
Start with the Basics
When interviewing a home care agency, ask the following foundational questions:
- Are your caregivers certified (CNA or HHA)?
- Are they CPR-certified, including hands-on skill assessments?
- What kind of background checks do you conduct?
- Is your agency licensed, bonded, and insured?
- How long have you been in operation?
Dive Deeper
These questions help you better understand how the agency operates and treats its clients:
- How are caregivers matched to clients?
- What is your caregiver training process?
- Do you have 24/7 availability?
- How do you handle emergencies or last-minute changes?
- How is communication managed between caregiver, family, and agency?
Red Flags to Watch Out For
Be wary of agencies that:
- Don’t provide detailed background checks
- Can’t provide references
- Don’t offer a care plan
- Avoid discussing insurance or bonding
What Sets AKey1 Apart
We understand the emotional weight of inviting someone into your home. That’s why AKey1 maintains high standards of training, safety, and communication. Our caregivers are more than just employees—they are extensions of your family.
With thorough screening, in-depth interviews, and consistent client-caregiver matching, we ensure that your loved one is in capable, caring hands.
The Final Step
Once you’ve asked your questions, trust your instincts. Did the provider listen? Did they respect your concerns? Were they transparent?
AKey1 is proud to walk families through this journey with integrity and empathy. Contact us today to schedule your no-obligation interview and see if we’re the right partner for your caregiving needs.